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Prices

• All prices are shown in BDT.
• Taxes, duties, customs charges, and delivery fees are excluded unless otherwise stated.
• Prices may be updated or corrected without prior notice.

Payment

• We accept bKash, Cash on Delivery, and bank transfer.
• All payments are secured through SSL encryption.
• We may request verification if an order appears suspicious or potentially fraudulent.

Delivery Time

• Delivery timelines depend on courier schedules and business days.
• We always try to deliver according to customer demand.
• YoungHeart is not responsible for courier delays beyond our control.
• Estimated delivery times exclude public holidays, peak periods, and unforeseen events.

Products & Stock

• Product availability is subject to stock status; customers will be notified if an item becomes unavailable.
• Genuine leather may show slight variations in color, texture, and grain, which are natural characteristics of the material.
• Leather products should be protected from heavy rain and excessive moisture, as leather is naturally water-sensitive.

Returns & Refunds

• If you are not satisfied at the time of delivery, the product may be returned immediately to the courier.
• Returned items must remain unused and in original packaging.
• Refunds will be processed after product inspection and approval.

Warranty

• A 30-day warranty applies to manufacturing defects only.
• Warranty does not cover misuse, accidents, poor maintenance, or unauthorized alterations.
• Approved claims may be resolved through repair, replacement, or refund, depending on assessment.

Cancellation Policy

• We will contact customers within 3 days to confirm an order; if unreachable, the order may be cancelled.
• If you wish to cancel after confirmation, please contact us immediately.
• For dispatched orders, delivery charges remain the customer responsibility.
• Orders are held for up to 3 days after delivery attempts; after 3 unsuccessful attempts, the order will be returned and delivery charges will apply.

Delivery & Payment Details

We always aim for timely delivery; unexpected courier delays may occasionally occur beyond our control.

Return & Exchange

• Immediate return is allowed at delivery if the product is unsatisfactory and remains in original condition.
• Complaints regarding defects must be reported within 14 days under normal use conditions.
• Exclusions include misuse, poor maintenance, accidents, and unauthorized modifications.
• Resolution may include repair or exchange after product assessment.

YoungHeart stands for trust, quality, and craftsmanship.

YoungHeart Privacy Policy

We respect your privacy and apply responsible data handling practices across every customer interaction.

1. Information We Collect

• Personal information: name, phone number, email, and shipping address.
• Payment information: card or bKash details, processed securely.
• Order information: purchased items, order history, and delivery details.

2. How We Use Information

• Process and fulfill orders.
• Provide order updates and customer support.
• Improve products, website performance, and services.
• Personalize customer experience.

3. Data Protection

• SSL encryption protects sensitive information.
• Industry-standard security measures are applied.
• While no system is completely secure, we maintain strong safeguards.

4. Information Sharing

• Personal data is never sold or traded.
• Data is shared only with trusted service providers necessary to complete services.
• Data may transfer in the event of merger, acquisition, or ownership change.

5. Cookies & Tracking

Cookies are used to improve website performance and remember user preferences.

6. Customer Rights

• Request access, correction, or update of personal information.
• Request deletion where legally permitted.
• Opt out of marketing communications at any time.

Contact: youngheartbd@gmail.com

7. Policy Updates

This policy may be updated periodically; changes become effective once published on the website.